Ideas bubbling up everywhere!

If you’re a visual person, mind maps can be a very useful tool indeed for brainstorming creative ideas. One website I know of, called bubbl.us, offers an online version. It’s a personal favorite of mine and I thought it warranted a review. Easy to use, you can choose whether to collaborate with friends and coworkers on a mind map or simply for your own planning purposes.

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Handling The Customer from Hell Part II

Previously, in Part I which you can read here, we explored things to keep in mind when dealing with an unhappy customer. In this last part of the two part series Handling the Customer From Hell, we’ll look at how we actually resolve problems to everyone’s mutual satisfaction. Read the rest of this entry »