Almost anyone who has worked with the public has a horror story to tell about a difficult customer. I’m talking about a particular type here: the usually loud, upset, sometimes aggressive or intimidating ones.
Having worked in Customer Service and administrative roles for two decades, I’ve had my fair share and over the years I’ve learned that there are right and wrong ways to deal with them. Remember, the route you choose can mean the difference between them leaving happy or vowing never to spend another penny with your company again!
